Shipping

HOLIDAY CUTOFF DATES

To receive your order in time for the holidays and New Year's Eve, please make sure you place it before the dates below. 

UK Standard order by Tuesday the 17th of December
UK Express order by Wednesday the 18th of December 
UK Saturday order by Friday the 20th of December 

Orders must be placed before 2pm BST on the respective day. 

We're pleased to offer FREE standard shipping within the UK for orders over £95 as well as a 24h Express Service for £5.00 and a Saturday Service for £9.95.

Orders placed by 2PM Monday – Friday are shipped the same day.

SERVICE
 DELIVERY
PRICE
DESCRIPTION
 TRACK YOUR DELIVERY
UK Standard
3–5 business days
£2.95
FREE on orders over £95
Royal Mail Standard 3-5 days (order by 2pm Mon-Fri)
UK Express
(Not available for Ireland, the Channel Islands, Isle of Man, Isle of Wight)		 Order by 2PM for next business day £5.00 DPD - Tracked service, order by 2PM to receive by end of next business day DPD

UK Saturday  (Not available for Ireland, the Channel Islands, Isle of Man, Isle of Wight and some postcodes in the Scottish Islands and Scottish Highlands)

 Order by 1PM on Friday for Saturday delivery £9.95 DPD - Tracked service, order by 1PM on Friday to receive by Saturday DPD

 

Worldwide Shipping

We are pleased to offer free shipping Worldwide on orders £250+

SERVICE DELIVERY COST TRACK YOUR DELIVERY
 Worldwide 10-14 business days £5-£13 Landmark

 

*International deliveries including the EU may be subject to additional duties and taxes. All of our prices are in GBP, so please be sure to use your local currency conversion rate when calculating the value of your order. help@kitristudio.com (Mon-Fri 9am-5pm GMT, excluding bank holidays)

 

Important Delivery Information: 

  • When will my order ship?  All orders placed before 2PM GMT Monday – Friday are shipped same day (bank holidays excluded). Any orders placed after 2PM GMT are shipped next day. Orders placed after 2PM GMT Friday are shipped on the following Monday.  
  • Standard UK Shipping: In Greater London, England & Wales 3-5 day shipments are processed by Royal Mail. Royal Mail will send notifications via SMS and email. Please link your appropriate mobile phone number to use this service.
  • Express UK Shipping: In Greater London, England & Wales express shipments are processed by DPD. DPD will send notifications via sms and email. Please link your appropriate mobile phone number to use this service.
  • Saturday UK Shipping: In Greater London, England & Wales express shipments are processed by DPD. DPD will send notifications via sms and email. Please link your appropriate mobile phone number to use this service. Saturday shipping is not available for the Channel Isles, Isle of Man, Scilly Isles, Northern Ireland, and Republic of Ireland. Unfortunately we're unable to offer Saturday delivery to destinations in the Scottish Islands and Scottish Highlands with the following postcodes: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14,PH19-26, PH30-41, PH49-50, PA21-40, HS1-9, IV40-51, KA27-28, KW15-17, PA, PH42-44, ZE1-3. 
  • Try Before You Buy & Concierge Service: Our Try Before You Buy service is fulfilled by Royal Mail and the Concierge Service is fulfilled by Harper. The Try Before You Buy service is currently available across the UK, including Northern Ireland. The Concierge Service Appointments are currently available in Greater London (all 32 London boroughs). The Try Before You Buy service costs £2.95 for standard delivery, £5 for next day delivery and £9.95 for Saturday delivery. The Concierge Appointment Service costs £14.95, which is payable by card at your appointment. Read more here.
  • EU Shipping: Currently, all EU orders are subject to local customs, duties and taxes for goods imported into the country. This is dependent on the total value of your order, we recommend checking with your customs authority for more information. We are working towards a solidified solution for our EU customers and expect some changes in the coming months.
  • Public Holidays and Weekends: Unfortunately, we are unable to deliver on public holidays or weekends.  
  • Tracking your order: You can check your order status with Royal Mail or DPD using the link in the SMS/email notification. If you need any assistance, please email us at help@kitristudio.com (Mon-Fri 9am-5pm, excluding bank holidays)
  • Problems with your delivery? Please email us at help@kitristudio.com (Mon-Fri 9am-5pm, excluding bank holidays)