Harper offers a convenient and stress-free shopping experience that allows you to see and feel your pieces before committing to a purchase, just like in a store. Our Try Before You Buy service enables you to try on pieces with your own wardrobe at home and only pay for the ones you decide to keep at the end of your try on period.

For customers in Greater London, we also offer a Concierge service, which involves a 40-minute at-home appointment with a KITRI trained Style Concierge who can provide styling advice and support to help you find your perfect piece.

Learn more about Harper at https://www.harperconcierge.com.

The Try Before You Buy service is currently available across the UK, including Northern Ireland. 

The personal Style Concierge Appointments are currently available in Greater London (all 32 London boroughs).

When using the Try Before You Buy service, you can try up to six pieces at home without paying upfront. When checking out, you will be notified if you have reached the basket limit.

For the Concierge service, there is no limit on the number of items you can try during your 40-minute appointment. 

The Try Before You Buy service costs £2.95 for standard delivery, £5 for next day delivery and £9.95 for Saturday delivery. 

The personal Styling Concierge Appointment service costs £14.95, which is payable by card at your appointment. There is no additional spend or purchase requirement.

No, the Try Before You Buy services will not impact your credit score. There is no issuing of credit.

There are several reasons why your order may have been declined. We will notify you during the checkout process if this happens. Most likely, we were unable to verify your information.

To ensure that we have the best possible information at checkout, please do the following:

·       Provide accurate name and address details.

·       Ship to your registered billing address when possible.

·       Provide a valid and verifiable payment method.

If your order is declined, no payments will be processed. You can either re-enter your information and try again, or checkout through our normal process.

Yes, discount codes can be applied. Simply enter the code during checkout and the discount will be reflected in the total amount charged.

We regret that we are unable to modify orders.

If you need to cancel your order, please contact us as soon as possible after placing it. Once dispatched, orders cannot be cancelled, but you can return any unwanted items to avoid being charged by following our returns policy.

Sometimes orders are sent out in multiple packages, especially if you have ordered a pre-order item. Your try on period does not start until all pieces from your order have been confirmed as delivered. 

For Try Before You Buy, your try on period starts the day after you receive your complete order.

For the Concierge service, you will have 40 minutes to try on the items in your order.

For the Try Before You Buy service, you have five calendar days to try your items on and send any unwanted items back. Please do not remove any labels or wear the pieces beyond trying them on. Any worn or damaged items will be charged for. 

For the Concierge service, you will have a 40-minute appointment to try on your pieces and decide what you want to keep. At the end of your appointment, your Style Concierge will take payment and any returns with them.

For the Try Before You Buy service, you can easily return items via our Returns Portal. Please ensure that any returned pieces have the label, are unworn and undamaged or they will not be accepted and you will be charged.

For the Concierge service, your Style Concierge will take care of any returns, saving you the hassle.

Yes, any unwanted pieces need to be returned during the Try Before You Buy try on period. These returns do not necessarily need to be received by the warehouse during this period, but they must be sent off within this time frame. We will charge your card for the pieces kept at the end of the period (the pieces that were not returned).

Harper accepts most major credit cards and debit cards. American Express is only accepted for the Concierge service.

For the Try Before You buy service, the delivery charge will be taken within the Harper checkout. At the end of the try on period, we will charge your card for the pieces you decide to keep (those that have not been returned within the period). Payment will be taken from the same card which was used to pay for delivery of your items.

For the Concierge service, once you have decided which items you want to keep, payments are taken by your stylist at your appointment via a mobile iZettle card reader.

For the Try Before You Buy service, you will only pay for the shipping fee upfront. We will charge the same card for the pieces you decide to keep (those that have not been returned within the five calendar days) at the end of the try on period. For returns made after the try on period, we will issue a refund once the items have been checked in at the warehouse. We will provide reminders throughout your try on period.

For the Concierge service, you will be charged at the end of your 40-minute appointment via a mobile card reader for the pieces you wish to keep, plus a nominal £14.95 fee for the service.

For the Concierge service, a brand-trained member of the Harper Concierge Style Team delivers your pieces. Please note, your stylist may arrive at any time during your 1-hour slot. Appointment slots are one hour, and you have 40 minutes of try-on time after you take delivery.

If you have any questions about your order, shipping, payment or returns, please contact the KITRI Customer Services team here on help@kitristudio.com.